Brand Certified
Pontprennau Post Office
3.3(38 reviews)
Certified by Pontprennau Post Office • May 24, 2026
Business Details
Dering Road, Cardiff, South Glamorgan
CF23 8NL, United Kingdom
Certified by Pontprennau Post Office • May 24, 2026
+44 2920 734872
Certified by Pontprennau Post Office • May 24, 2026
https://www.postoffice.co.uk/branch-finder/2346117/pontprennau?campaignid=gmb~bf~2346117~google~na~05022025
Certified by Pontprennau Post Office • May 24, 2026
About
Certified by Pontprennau Post Office • May 24, 2026
Post OfficeBankBusiness Banking Services
Location
Certified by Pontprennau Post Office • May 24, 2026
Pontprennau Post Office
Dering Road, Cardiff, South Glamorgan
CF23 8NL, United Kingdom
Hours
Certified by Pontprennau Post Office • May 24, 2026
Monday8:30 AM - 8:00 PM
Tuesday8:30 AM - 8:00 PM
Wednesday8:30 AM - 6:00 PM
Thursday8:30 AM - 8:00 PM
Friday8:30 AM - 8:00 PM
Saturday8:00 AM - 6:00 PM
Sunday10:00 AM - 4:00 PM
Reviews
3.3
38 reviews
5 stars
18
4 stars
2
3 stars
3
2 stars
3
1 star
12
- AAAndyMay 13, 20261.0Understaffed.
- ABAlex BowleyMay 11, 20262.0What a woeful experience. Their rota is a shambles, never the right amount of staff on. When you’re in the queue, the staff all look miserable and move incredibly slowly (that said they’re probably miserable because of the long line of people staring at them, so chicken and egg situation). Shame as the location is excellent and convenient.
- ACAlis CooperMar 28, 20265.0Had a great experience at the post office today. Alex was super helpful with my passport renewal and also sorted out my international parcel without any fuss. She explained everything clearly, kept things moving, and was just genuinely lovely to deal with.
- CFCarl FrenchMar 20, 20261.0Very rude woman. Also website doesn't state closed for lunch yet the woman closed the post office between 1300-1400hrs in a Friday. Disgusting. Terrible service. Won't be going back, shame the post office is being run so bad. Then she opened and 13 people in the queue with 1 person serving going extra slow on purpose.
- SRsara reidMar 6, 20261.0Popped into this Post Office to post an international letter today and was stunned at how rude and unprofessional the counter woman ,Alex, was. Weighed the envelope and i paid and she handed me the stamps. I explained i wasnt sure where to put the international stamps on the envelope to which she said' havent you ever put a stamp on an envelope before?' She was the most unhelpful and rude person ive ever encountered in a Post Office. Wont use this one again - disgraceful behaviour.
Frequently Asked Questions About Pontprennau Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What are the opening hours of Pontprennau Post Office throughout the week?
Pontprennau Post Office is open Monday, Tuesday, Thursday, and Friday from 8:30 AM to 8:00 PM; Wednesday from 8:30 AM to 6:00 PM; Saturday from 8:00 AM to 6:00 PM; and Sunday from 10:00 AM to 4:00 PM.
What payment options are accepted at Pontprennau Post Office?
Pontprennau Post Office accepts American Express, Android Pay, Apple Pay, cash, Maestro, MasterCard, and Visa.
Can I make in-store pickups at Pontprennau Post Office?
Yes, Pontprennau Post Office offers in-store pickup services.
How much cash can I withdraw at Pontprennau Post Office?
The amount you can withdraw depends on any withdrawal limits set by your bank account. Contact your bank directly for specific details.
Does Pontprennau Post Office charge fees for cash withdrawals?
No, the Post Office does not charge fees for cash withdrawals; however, your bank might. Please check with your bank for details.
How do I deposit a cheque at Pontprennau Post Office?
Bring the cheque, a completed deposit slip from your bank (if applicable), and a cheque deposit envelope (available at most branches or your bank). Hand the sealed envelope to the Post Office and receive a receipt.
What is the Change Giving service at Pontprennau Post Office?
Business banking customers can exchange cash for coins using the Change Giving and Change Giving “Lite” services available at the Post Office with selected banks.
What nearby places can I visit before or after using Pontprennau Post Office?
Nearby you can find Asda supermarket for grocery shopping, Costa Coffee and Cafe for refreshments, and Max Spielmann for passport and ID photo services.
Are there other Post Office branches near Pontprennau Post Office?
Yes, there is a Post Office at ASDA within Cardiff Gate Retail Park that you can visit as an alternative.
What amenities and services are available nearby Pontprennau Post Office within Cardiff Gate Retail Park?
The retail park offers various stores and services including Wren Kitchens for home appliances, PureGym Cardiff Gate for fitness, Timpson for shoe repairs, and multiple dining options like McDonald's and Subway.
Brand Certified Facts from Pontprennau Post Office
This information is certified by Pontprennau Post Office and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified May 24, 2026Yext Knowledge Graph
- Address
- Categories
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- Legal business name
- Hours of operation
- Phone number
- Official website